Privacy Policy

The privacy policy below applies to information collected online from users of westfivesmile.ca. In this privacy policy, you can learn what kind of information West Five Smile collects, how we protect the information we collect, when and how we might use that information. As well as the choices you have as a patient or potential patient of West Five Smile and user of westfivesmile.ca with respect to your personal information.

What personal information is collected through westfivesmile.ca and how might we use it? 

West Five Smile collects information about our patients in three ways. 1) cookies, 2) from our web server logs and 3) directly from the user. The information we collect is primarily used to provide the user with a personalized user experience. Our aim is to provide the information, services, and resources that are most relevant and helpful to you. We also might use the information for advertisement for West Five Smile. West Five Smile doesn’t share any information you provide with others, unless we say so in this Privacy Policy, or if the law requires it.


When you visit our website (westfivesmile.ca), we may track information about your visit and store that information in our web server logs, which are records of the activities on our sites. The servers automatically capture and save the information electronically. Examples of the information we may collect include:

  • your unique Internet protocol address; 
  • the name of your unique Internet service provider; 
  • the town/city, province, and country from which you access our website; 
  • the kind of browser or computer you use; 
  • the number of links you click within the site; 
  • the date and time of your visit; 
  • the web page from which you arrived at our site; 
  • the pages you viewed on the site; and 
  • certain searches/queries that you conducted via our website(s). 

The information we collect in web server logs helps us administer the site, analyze its usage, protect the website and its content from inappropriate use and improve the user’s experience.

West Five Smile’s website may use cookies to track and store information as you as a user in order to provide a customized experience. Website cookies are small pieces of data that are sent to your browser from a web server and stored on your computer’s hard drive. Cookies are helpful to you in order to navigate our website during your visit.

The use of cookies is a standard practice. Most browsers are initially set up to accept cookies. However, if you prefer, you can set your browser to either notify you when you receive a cookie, or to refuse to accept cookies. You should understand that some features of many sites may not function properly if you don’t accept cookies. 

Directly From the User

If you fill out our contact form on westfivesmile.ca, we will ask you to provide some personal information (such as e-mail address, name, and phone number). Please do not submit any confidential, proprietary or sensitive personally identifiable information (e.g. Social Security Number; date of birth; drivers license number; or credit card, bank account or other financial information). This type of information is also known as “Sensitive Information” If you submit any Sensitive Information, you do so at your own risk and West Five Smile will not be liable to you or responsible for consequences of your submission.

Information that you provide to us through our contact form will be used so that we may respond to your inquiry. We may also use information you provide to us to communicate with you in the future. If you do not wish to receive such communications, you may opt out (unsubscribe) as stated below.

How is your personal information protected?

We take certain appropriate security measures to help protect your personal information from accidental loss and from unauthorized access, use or disclosure. However, we cannot guarantee that unauthorized persons will always be unable to defeat our security measures.

Who has access to the information?

West Five Smile will not sell, rent, or lease mailing lists or any other user data to others, and we will not make your personal information available to any unaffiliated parties, except as follows:

  • to agents, website vendors and/or contractors who may use it on our behalf or in connection with their relationship with West Five Smile; 
  • if we are unable to assist with your matter, but know an unaffiliated orthodontic or dental practice that may be able to help you, we may refer you and share information you provided us with that party; and 
  • as required by law, in a matter of public safety or policy, or if we believe in good faith that sharing the data is necessary to protect our rights or property. 

How can I correct, amend or delete my personal information and/or opt out of future communications?

You may opt-out of any future contacts from West Five Smile at any time. Contact us via the phone number, contact form, or mailing address on our website at any time to:

  • see what data we have about you if any; 
  • change/correct any data we have about you; 
  • ask us to delete any data we have about you; and/or 
  • opt-out of future communications from us. 

If you have any additional questions or concerns about this privacy policy, please contact us via the phone number, contact form, or mailing address listed on this website (westfivesmile.ca). If our information practices change in a significant way, we will post the policy changes here.